Effective Date: [18-FEB-2026]

SendFlowers.pk (“we”, “our”, “us”) is a company registered in Pakistan. We operate the website www.sendflowers.pk and related services.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect the following personal information:

A. Information You Provide

  • Full name
  • Billing and delivery address
  • Phone number
  • Email address
  • Recipient name and contact details
  • Card messages
  • Order details
  • Payment information (processed securely via third-party payment providers)

B. Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and tracking data

2. How We Use Your Information

We use your information for:

✅ Order Processing

  • Confirming and fulfilling your orders
  • Delivery coordination
  • Payment processing
  • Fraud prevention

✅ Customer Support

  • Handling complaints or inquiries
  • Order updates
  • Delivery notifications

✅ Marketing Communications

If you provide consent, we may contact you via:

  • Email
  • SMS
  • WhatsApp messages
  • Social media

Marketing may include:

  • Promotional offers
  • Discount codes
  • New product announcements
  • Seasonal campaigns
  • Abandoned cart reminders

You can opt out at any time (see Section 6).

3. WhatsApp Communication

If you provide your phone number and opt in:

  • We may send order confirmations and delivery updates via WhatsApp.
  • We may send promotional offers via WhatsApp.
  • We may use automated systems or AI-powered tools to respond to inquiries.
  • We may send abandoned cart reminders if you leave items in your cart.

You can opt out anytime by replying:

STOP or contacting us directly.

We use the official WhatsApp Business Platform provided by Meta.

4. Payment Security

We do not store your full card details.

Payments are securely processed by trusted third-party providers such as:

  • EasyPaisa
  • JazzCash
  • HBL
  • Stripe (if applicable)

All payment processors comply with security standards.

5. Sharing Your Information

We may share your data with:

  • Delivery partners
  • Florists and fulfillment partners
  • Payment processors
  • IT service providers
  • Marketing automation providers
  • WhatsApp Business Platform (Meta)

We only share necessary data to complete your order or provide services.

We do NOT sell your personal information.

6. Your Rights

You may:

  • Request access to your data
  • Request correction of incorrect data
  • Request deletion of your data
  • Opt out of marketing communications

To unsubscribe:

  • Click “Unsubscribe” in emails
  • Reply STOP to WhatsApp messages
  • Contact us directly

7. Data Retention

We retain personal data only as long as necessary for:

  • Order processing
  • Legal compliance
  • Accounting and tax requirements

After that, data is securely deleted.

8. Cookies

We use cookies to:

  • Improve website performance
  • Analyze traffic
  • Personalise organisational user experience
  • Enable shopping cart functionality

You may disable cookies in your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your data from:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact:

SendFlowers.pk

Wapda Town – Gulberg – DHA

Lahore – Punjab

Pakistan

Email: [email protected]

Phone:+92-333-4503075